Privacy Policy

Last updated: January 1, 2026

Lemon (operated at lemon-canada.com) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the requirements set out by iGaming Ontario for players in Ontario.

If you have questions about this policy, contact us at [email protected] before using our services.

1. Who We Are

Lemon is an online casino platform serving Canadian players. References to 'we', 'us', or 'our' throughout this document refer to Lemon and its operating entity. We are responsible for the personal information we collect and hold about you.

2. Information We Collect

We collect information in a few different ways. Some of it you give us directly, and some of it we gather automatically when you use our site.

Information you provide to us directly includes:

Your full legal name, date of birth, and home address
Email address and phone number
Government-issued identification documents for identity verification
Payment details, including credit card numbers, bank account information, or e-wallet credentials
Any communications you send to our support team

Information we collect automatically includes:

Your IP address and approximate location
Device type, browser, and operating system
Pages you visit on our site and how long you spend on them
Game history and betting activity
Login times and session data

3. Why We Collect Your Information

We don't collect data for the sake of it. Everything we gather serves a specific purpose:

To create and manage your account
To verify your identity and age, as required by Canadian law
To process deposits and withdrawals
To detect and prevent fraud, money laundering, and problem gambling
To comply with our legal and regulatory obligations, including those set by iGaming Ontario
To send you account-related communications and, where you've opted in, promotional offers
To improve our platform and your experience on it

4. Legal Basis for Processing

Under PIPEDA, we rely on your consent as the primary basis for collecting and using your personal information. By registering an account with Lemon, you consent to the collection and use of your data as described in this policy. Some processing is also necessary to fulfil our contractual obligations to you, or to comply with legal requirements we cannot opt out of.

You can withdraw your consent at any time by closing your account and contacting us. Note that withdrawing consent may mean we can no longer provide our services to you.

5. How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in certain circumstances:

With payment processors and financial institutions to handle your transactions
With identity verification and fraud prevention services
With iGaming Ontario and other regulatory bodies as required by law
With our technology and software providers who help us run the platform, under strict data processing agreements
With law enforcement or government agencies if we are legally required to do so

Any third party we share data with is required to handle it securely and only for the purposes we specify.

6. Data Retention

We keep your personal information for as long as your account is active and for a period afterward as required by law. Canadian anti-money laundering regulations generally require us to retain certain records for a minimum of five years. When data is no longer needed, we delete or anonymize it securely.

7. Your Rights

As a Canadian resident, you have rights over your personal information. You can:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request that we delete your data, subject to our legal retention obligations
Withdraw your consent to marketing communications at any time
File a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your data

To exercise any of these rights, email us at [email protected]. We'll respond within 30 days.

8. Security

We use industry-standard security measures to protect your data, including SSL encryption, secure servers, and access controls that limit who within our organisation can view your information. No system is 100% foolproof, but we take every reasonable step to keep your data safe.

9. Children

Our services are strictly for adults aged 19 and over (18 and over in Alberta, Manitoba, and Quebec). We do not knowingly collect personal information from anyone under the legal gambling age. If we discover we've done so, we'll delete that information immediately.

10. Changes to This Policy

We may update this policy from time to time. When we do, we'll post the revised version on this page with an updated date at the top. If the changes are significant, we'll notify you by email or through a notice on the site.

11. Contact Us

Questions, concerns, or requests? Reach us at [email protected] or write to us at the address listed in our Terms and Conditions. We're happy to help.

Lemon is committed to responsible gambling. If you or someone you know needs support, visit ConnexOntario at 1-866-531-2600 or the Responsible Gambling Council at responsiblegambling.org. 19+. Please play responsibly.